Head of Customer Success Europe

We are seeking a dynamic and experienced professional and self-starter to join our team as the Head of Customer Success.

As the Head of Customer Success, you will play a pivotal role in ensuring our customers' success and satisfaction with our products and services. You will be responsible for developing and implementing strategies to drive customer adoption, retention, and growth. Your focus will be on fostering strong relationships with our customers, understanding their needs, and ensuring they receive maximum value from our solutions. The ideal candidate for this role is a hands-on, customer-focused individual who possesses a self-starter attitude and a proactive approach to problem-solving.

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• Develop and execute a comprehensive customer success strategy to drive adoption, retention, and expansion of our solutions.
• Build and lead a high-performing customer success team, providing guidance, mentorship, and support to ensure exceptional service delivery.
• Establish strong relationships with key stakeholders, including executives, decision-makers, and end-users, to understand their goals, challenges, and requirements.
• Collaborate closely with our teams to identify opportunities for upselling, cross-selling, and expanding customer accounts.
• Drive customer onboarding and implementation processes, ensuring smooth transitions and seamless integration of our solutions into customers' workflows.
• Proactively monitor customer health metrics, identify at-risk customers, and implement strategies to mitigate churn and maximize customer satisfaction.
• Act as the voice of the customer within the organization, providing valuable feedback to inform product development, enhancements, and roadmap decisions.
• Continuously improve and optimize customer success processes, methodologies, and best practices.
• Stay up-to-date with industry trends, competitive landscape, and customer needs to drive continuous improvement of our customer success offerings.

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• Proven experience in a customer success leadership role within a SaaS or technology company.
• Strong understanding of customer success principles and methodologies.
• Demonstrated ability to build and manage high-performing teams.
• Exceptional communication, presentation, and interpersonal skills.
• Analytical mindset with the ability to analyze data, draw insights, and make data-driven decisions.
• Hands-on mentality with a proactive and self-starter attitude.
• Excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer experiences and driving customer success.
• Familiarity with CRM systems and customer success tools is a plus.