Senior Pre-sales engineer - Italy

This role requires daily interaction with customers, business partners, and internal teams. Working closely with Sales, you will support customers throughout their journey from discovery and qualification through to post-sales handover. You will manage customer cases within a helpdesk system, using it to delegate tasks, collaborate with peers, and support the progression of sales opportunities toward closure.

The position involves regular travel. A strong desire to learn, combined with a proactive, hands-on attitude, is essential. You will join an experienced and motivated team that values collaboration and knowledge sharing to help you grow your skill set and succeed.

The primary focus of this role is engagement with large enterprise and upper mid-market (corporate) customers and prospects in Italy. These include strategic accounts across industries such as Healthcare, Government, Finance, Manufacturing, and Retail, where complex environments require customized, scalable end-user computing (EUC) solutions.

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Personal Skills:

• Highly skilled professional with strong technical proficiency.
• Excellent written and verbal communication skills, with the ability to engage effectively with engineers, sales teams, and management.
• Strong presentation and demonstration skills.
• Team-oriented mindset with the ability to influence and build strong working relationships across all levels.
• Flexibility, integrity, and creative problem-solving abilities.
• Strong capability to understand and clearly explain complex technical concepts in a simple, accessible way.
• Effective communication via phone and email.
• Strong listening skills and patience when working with customers, colleagues, and partners.
• Ability to rapidly learn and adapt to new technologies.
• Comfortable working independently with minimal supervision.
• Strong note-taking, organizational, and multitasking skills.
• Ability to work effectively under pressure.
• Positive, proactive work ethic.
• Fluency in English and Italian.

Technical Skills:

• Minimum of 6+ years of experience in a Presales Engineer or similar technical customer-facing role.
• Working knowledge of Linux operating systems.
• Experience with endpoint operating systems, management platforms, and secure access gateways (experience with thin client or EUC solutions is a plus).
• Working knowledge of Windows operating systems.
• Experience with Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, and VMware Horizon environments.
• Solid understanding of networking concepts, including TCP/IP, DHCP, DNS, Active Directory, and related technologies.
• Familiarity with solutions delivered through a technology partner ecosystem.

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